If you are a Nili Personal email account holder, you will face two disconnected platforms:
Nili Client Area platform (https://my.nili.ca/clientarea.php) for billing, payment, customer services and other communications between us.
The username is your email address (most probably the non Nili one) which you created the time you submitted your first order.
the password also entered by yourself.
Nili Email platform (https://webmail.nili.ca/) for accessing your Nili email account through a web browser.
the username is your Nili email address ([email protected])
and the temporary password has been sent to you separately (you can find on the Welcome Email https://my.nili.ca/clientarea.php?action=emails)
please note, you can reset your Client Area password by submitting (I forgot my password), but your Nili email password needs to be reset manually by our team.