If your username and password are correct and suddenly you lost your access to the service; then your account might have been locked automatically by our servers.
Accounts might get locked if:
- The account get accessed through a virtual private network (VPN);
- The account only gets email notifications such as Facebook or Craigslist (fake account);
- The account receives/sends messages from/to dating sites or;
- The account sent spam emails. (One spam per 1000 emails).
Does any of the above items apply to your account?
If yes, then you did not follow Nili Terms and Conditions.
Does NOT any of the above items apply to your account?
Contact us and inform us about your issue on SUPPORT CENTRE. If you have already done that, please reply back to us and inform us about your situation.